Refund Policy

At Her Element, we maintain a clear stance regarding refunds. Specifically, we do not offer refunds if a customer decides to change their mind about a purchase. This policy is in place to ensure that our inventory remains stable and that we can continue to provide high-quality, curated selections of jewelry to our clientele.

Jewellery is an intricate art form that requires careful handling and maintenance to preserve its beauty and functionality. At Her Element, we recognize the importance of ensuring that our customers can enjoy their jewellery for years to come. This document outlines our policy regarding repairs and care for our jewellery pieces, specifically in the event of damage.

Our commitment to quality craftsmanship means that we stand behind our products. If a piece of jewellery is damaged within one month of purchase, we will take responsibility for the repair, provided that the damage falls within specific conditions. These conditions include broken jump rings, weak findings such as clasps, and tarnished metals. In such cases, customers are required to contact us with proof of damage and return the damaged item at their own expense. Upon receipt, we will assess the condition of the jewellery and carry out necessary repairs free of charge.

It is essential to note that our repair policy does not extend to damages caused by user mishandling. Jewellery is delicate, and rough handling can lead to irreversible damage. Examples of such mishandling include excessive force applied to clasps, dropping the jewellery, or exposing it to harsh chemicals. In these instances, we are unable to offer refunds or repairs, as the damage is not a result of manufacturing defects.

To maintain the integrity of your jewellery, we recommend following best practices for care. This includes storing pieces in a dry, cool place, avoiding too much exposure to moisture, and cleaning them with appropriate materials. Regular maintenance can significantly extend the life of your jewellery, ensuring that it remains a cherished part of your collection.

MEASUREMENTS

When selecting jewelry, particularly bracelets and necklaces, it is essential to ensure that the pieces will fit comfortably and securely. To assist in this process, we recommend that customers take the time to measure their desired fit using a measuring tape. This simple step can help avoid any potential sizing issues and enhance the overall wearing experience. 
If you are uncertain about the fit or would like to make a small adjustment to a specific piece of jewelry, we encourage you to reach out to us prior to making a purchase. Our team is available to provide guidance and support, ensuring that you find the perfect size for your needs. Please note that this advice applies specifically to bracelets and necklaces, as we do not offer adjustments for earrings. It is important to understand that we cannot provide refunds for jewelry that does not fit. This policy is in place to maintain the integrity of our curated selection and to ensure that we can continue to offer high-quality pieces. However, depending on the circumstances, we may be able to accommodate size adjustments if you are able to attend our upcoming markets. This allows us to make the necessary modifications in person, ensuring that your jewelry fits as intended.
Taking the time to measure your size and consulting with us before purchasing can significantly enhance your satisfaction with your jewelry. We are committed to helping you find the right fit and appreciate your understanding of our policies regarding sizing and adjustments. Should you have any questions or require further assistance, please do not hesitate to contact us.

In summary, our repair policy is designed to support our customers while also emphasizing the importance of proper care and handling of jewellery. By adhering to these guidelines, you can enjoy the unique beauty of our pieces while minimizing the risk of damage. Should you have any questions regarding our policy or need assistance with a repair, please do not hesitate to reach out for further information.